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Have questions about your order, or a general enquiry? Please do not hesitate to get in touch today!
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FAQs
Water Testing
Which testing kit is best for me?
The testing kit you need is completely dependent on the purpose of your water testing. Each of our products test for different chemicals and information for that can be found within each product description. There are also different kits dependant on what type of water you are testing too. Please check the description of the product to identify this. With our filter system, you can also narrow down your search.
How do I use your testing kits?
Instructions on how to use your particular testing kit can be found on the packaging of your item.
How often do I need to test my water?
How regularly you need to test your water is completely dependant on: the type of water you are testing, how your water is being used, how regularly your water is being used and if there are any industry regulations (for example if your water is being used for brewing alcohol).
Our Products
Who manufactures your products?
Our main manufacturer is ITS Europe LTD. All products we sell are regularly tested for quality accuracy.
How do I know that your products are accurate and high quality?
Our products are regularly tested and quality control is undertaken by the manufacturer to ensure the products are of the highest quality.
Do your products have a guarantee?
Our technological products have a 6 month warranty. If your product is faulty or breaks within 6 months of purchase, please contact one of our team through our contact form.
Shipping, Returns & Exchanges
What are your delivery options?
Shipping to the EU
Orders under £100 - £5
Orders over £100 - Free
Shipping costs are calculated at checkout.
What is your return policy?
We have a 30 day return policy for all of our products providing that products are returned in an un-damaged and un-used condition.